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 Clark County
 Code of Ordinances
 Title 5. FRANCHISES
 Chapter 5.03. AMBULANCE SERVICE

  § 5.03.145. Response time standards—Non-emergency ambulance service.  

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  • (a) Ambulance services include non-emergency and inter-facility transports and may only be performed within Clark County by ambulance service providers that have been granted a franchise agreement by the board.

    (b)

    Requests for non-emergency ambulance service that are not dispatched or required to be dispatched by the FAQ, including inter-facility transfers, shall be subject to the following response time performance standards:

    (1)

    For all urgent requests for non-emergency ambulance service, the response time shall be no greater than nineteen minutes and fifty-nine seconds. For the purposes of this section, "urgent" is defined as a request for immediate transfer of a patient that needs a higher level of care at another medical facility.

    (2)

    For all scheduled requests for non-emergency ambulance service, the response time shall be no greater than the time required to arrive at the scheduled time. For the purposes of this section, "scheduled" is defined as a request for transfer of a patient that has been scheduled with the franchisee at least four hours before the time requested. After the request for service has been made, the requester within four hours of the scheduled time desires to change the time, the response time shall be as follows:

    (A)

    If the new time is earlier than the original scheduled time, the response time shall be the earlier of the originally scheduled time or no greater than fifty-nine minutes and fifty-nine seconds beyond the revised time requested.

    (B)

    If the new time is no greater than one hour after the original scheduled time, the response time shall be no greater than nineteen minutes and fifty-nine seconds beyond the revised scheduled time.

    (C)

    If the new time is greater than one hour after the original scheduled time, the response time shall be no greater than fifty-nine minutes and fifty- nine seconds beyond the revised scheduled time.

    (3)

    For all unscheduled requests for non-emergency ambulance service, the response time shall be no greater than fifty-nine minutes and fifty-nine seconds beyond the time requested. For the purposes of this section, "unscheduled" is defined as a request for transfer of a patient that has been scheduled with the franchisee at less than four hours before the time requested.

    If the franchisee is unable to meet the response time standards in this Section, the franchisee shall notify the person that requested the service and provide an explanation for the delay and an estimated time of arrival, and such information must be documented in the electronic notes for that call.

    (d)

    A franchisee must maintain no less than ninety percent compliance with the response time standards set forth in this section for the combined total of non-emergency calls each calendar month within the franchisee's service area, as such service area is established or amended in accordance with the terms of the franchise agreement.

    (e)

    When multiple ambulances are requested to a single location, the applicable nineteen minute and fifty-nine second, or fifty-nine minute and fifty-nine second response time standard specified in this section will apply only to the first ambulance dispatched to the location. And additional ambulances responding to the location will not have a response time requirement nor be counted as a separate call by a franchisee in calculating its monthly ninety percent response time compliance required by this section.

(Ord. No. 4366, § 7, 2-2-2016)