§ 5.03.115. Operating requirements of a franchisee.

(a) No franchisee shall deviate from the color scheme, logo or design approved by the fire chief without his prior consent.

(b)

The franchisee shall maintain records within the county and allow for audits as provided in applicable sections of this chapter and Titles 6 and 7 of this code. The director of business license may with twenty-four hours' written notice inspect the financial records of a franchisee.

(c)

A franchisee shall adhere to response time standards and staffing requirements of this chapter in its service area and individually in each subzone of its service area. The franchisee shall ensure that each subzone in its service area receives the same level of service or level of performance as compared with other subzones it serves within the franchise service area.

(d)

The county may adopt administrative policies and procedures as necessary to carry out the provisions of this chapter and any franchise agreement executed pursuant to this chapter, subject to the approval of the county manager.

(e)

A franchisee shall not use, encourage, advocate or solicit the use of any telephone number or system of communication in lieu of the 911 emergency telephone system number for the dispatch of an ambulance to any call except for non-emergency ambulance service as defined by this chapter.

(f)

Unless otherwise specified in its franchise agreement or required by county regulations or procedures, and except for non-emergency ambulance service, when a franchisee receives a request for service through any means, which if processed through EMS priority dispatch protocols would be determined to be a category A, B, C, D or E level call, the franchisee shall electronically transfer information on the call to the FAO, or through an affiliate of the franchisee to the FAO, including patient location, condition and call-back number.

(g)

If a franchisee is either providing special event medical service and a patient's condition requires transport, or franchisee is directly called to transport a patient from a special event, except for non-emergency ambulance service requests, the franchisee shall electronically transfer information on patient location, condition, availability of or need for the dispatch of an ambulance and call-back number to the FAO, or through an affiliate of the franchisee to the FAO.

(h)

A franchisee shall replace at an incident site to which it has been dispatched all disposable items used by the fire department in providing care and treatment of persons who will be transported by the franchisee. If the disposal items that are being replaced are included on the brand name specific list approved by the county, then the items returned shall be those brand name items. If it is not in the best interest of patient care to complete the replacement of disposable items at the incident site, the fire department will furnish the franchisee with a list of items to be replaced accompanied by the name(s), if known, and incident number(s) of the patient(s) for which the items were used. A franchisee shall, within twenty-four hours of receipt of the list of items, resupply to the fire department all items on such list by delivering them to one central delivery point or by other arrangement agreed upon by the franchisee and the fire department. Within twenty-four hours and/or in accordance with the policy determined by the county, a franchisee will retrieve and return to the fire department all durable equipment supplied by the fire department in providing EMS and any other fire department equipment which has come into the franchisee's possession.

(i)

Ambulances used for emergency 911 responses by a franchisee shall be replaced no later than when the vehicle mileage reaches three hundred thousand miles.

(Ord. 3328 § 1 (part), 2005: Ord. 2874 § 1 (part), 2003: Ord. 2502 § 1 (part), 2000)

(Ord. No. 3760, § 2, 4-7-2009; Ord. No. 4366, § 3, 2-2-2016)